FAQ's

Are all the current products handmade?
Yes the current range of products for sale are handmade by me! I prefer to purchase my all my materials and equipment as locally as possible. I try to support local businesses as much as I can.

Can some items sell out?
Yes. Because its not always possible to purchase metres and metres of some materials will mean some products will eventually sell out. I will always continue to add to the range. So be sure to check the website regularly or sign up for our newsletter to keep up to date.

Can you do custom orders?
Of course I can. This is an especially popular service for the school range of snap clips and hair elastics. As every school uses different colour combinations I offer a customised service if the product you are looking for isn't already available. Any queries about customisation, especially information about production and delivery, please do not hesitate to contact me at sammy@skippingrainbows.com.au

How long will it take for my order to arrive?
Once payment has been received and cleared your order will ship within 48 hours. Please don't forget that delivery times can vary form state to state and country to  country.

Where are you shipping from? Do you ship international?
We are based in Sydney, Australia. And yes we ship to anywhere and everywhere (appropriate postal charges apply).

How do I place and pay for an order?
We use the the well known and well trusted ETSY website to sell our products. You can get to our ETSY shop via the SHOP icon on the homepage of the website. When you have found what you are looking for you can make your purchase through this website and easily complete checkout using PAYPAL.

If you are after a custom order: once we have determined the nature of the order we will then send you a PAYPAL invoice. After payment has been received we will get to making your handmade goodies! You DO NOT need an account with PAYPAL to use this safe and fast payment method with your credit card.

Wholesale stockists? We want to talk to you too.
Because we want to make sure everyone has a Skipping Rainbows piece to love, enjoy and share we are always happy to hear from wholesalers.
Contact us at sammy@skippingrainbows.com.au and please be sure to include the following information in your email:
Shop Name.
Address - street or web address.
The products and quantities you are looking for.

Do you offer a Gift Certificate service?
We most certainly do. Please contact us directly at sammy@skippingrainbows.com.au stating the amount, name of person, who it's from and where you would like the Gift Certificate delivered. We will provide a postage price as we prefer to use Express or Registered Australia post to deliver our very special Gift certificates.
Gift certificates must be redeemed within 6 months. Certificates redeemed shortly after that time will have any appropriate price increases added. After 12 months has lapsed, Gift Certificates will be deemed void and are not redeemable. Vouchers are only available to Australian customers as a bank deposit for payment is required. 

Do I want to hear from you?
Absolutely! I love love love feedback. Good, bad or indifferent. I want to make the best products possible and I believe one way to do that is by listening to my valued customers. I would also love to hear about any ideas you might have for the site in terms of new handmade goodies or other great products we could list! So please feel free to drop us an email at sammy@skippingrainbows.com.au